Customer Service Survey

AcademicPlanet is always looking for ways to improve our technical support and customer service.
Please answer any or all of the following questions to let us know how we did and how we can improve.

Did we answer your call in a timely manner? If we did not answer your call in a timely manner, did you Wait on Hold Leave a voicemail message If you left a Voice Mail message, did we get back to you on a timely basis? Do you recall who responded to your inquiry? Was the representative able to assist you to your satisfaction (10 is excellent): Choose 10 9.5 9 8.5 8 7.5 7 6.5 6 5.5 5 4.5 4 3.5 3 2.5 2 1.5 1 Just considering the conversation with the representative, how would you rate customer support (10 is excellent): Choose 10 9.5 9 8.5 8 7.5 7 6.5 6 5.5 5 4.5 4 3.5 3 2.5 2 1.5 1 How would rate the connection on AcademicPlanet's Internet Service? (10 is excellent): Choose 10 9.5 9 8.5 8 7.5 7 6.5 6 5.5 5 4.5 4 3.5 3 2.5 2 1.5 1 How would you rate the value of AcademicPlanet Internet Service? (10 is excellent): Choose 10 9.5 9 8.5 8 7.5 7 6.5 6 5.5 5 4.5 4 3.5 3 2.5 2 1.5 1 Name: Email Address: Phone Number: If you have more to tell us, please let us know here: