Frequently Asked Questions - Membership FAQ
The answer is very simple. The vast majority of our new Members find out about us by "word-of-mouth" (from existing Members) and the limited marketing we do in conjunction with school districts. Other Internet service providers have very high marketing and advertising expenses. Because we don't spend a small fortune on advertising, we are able to offer a very affordable price for unlimited Internet access and E-mail.
No! Financially, we are supported by Member subscriptions, not advertising revenues. At AcademicPlanet, you won't be bombarded by annoying "banner ads" and "pop-up ads" that distract from the Internet educational experience.
No, annual contracts are not required on most of our Internet access accounts. You may cancel a Membership any time within 30 days from the start date and receive a full refund of the annual Membership fee (not including check processing fees, sales tax or shipping/handling). After 30 days have elapsed, no refunds will be provided.
The e-mail addresses can only be used by Members of your immediate family who share your primary residence. Can I use my Campus e-mail address from home? Yes, unless access to remote networks is denied by your campus network administrator.
If you have correctly configured the software AcademicPlanet sends you, you should not incur long distance charges. The simplest way to avoid long distance charges is to verify that your computer has not automatically placed a "1" in front of your access number. In many areas, we are subject to 10 digit dialing and some versions of computer operating systems may need to be setup slightly different. AcademicPlanet is not responsible for any long distance charges you might incur. (Refer to the AcademicPlanet Use and License Agreement that is included in our installation software.)
If you have correctly configured the software AcademicPlanet sends you, you should not incur long distance charges. The simplest way to avoid long distance charges is to verify that your computer has not automatically placed a "1" in front of your access number. In many areas, we are subject to 10 digit dialing and some versions of computer operating systems may need to be setup slightly different. AcademicPlanet is not responsible for any long distance charges you might incur. (Refer to the AcademicPlanet Use and License Agreement that is included in our installation software.)
Yes, we accept VISA, MasterCard, Discover and American Express. You can also pay by electronic or paper check.
Dial-Up Internet access is priced at $7.99 per month for annual Membership and $8.99 for monthly Membership. For other products, services and prices, Click the products link at the top of this page.
You need a MAC running OS 8.1 or higher or an IBM compatible PC running Windows 95 or higher.
You call us at 281.675.7350 or 866.584.9055 (Outside of Houston); we have live technical support on-site. You can also open a trouble ticket by sending an email to support@academicplanet.com.
We currently support modem speeds up to 56KB, depending on modem compatibility and your telephone line.
We will send you "plug and play" software that will install all of the dial-in software you need. Along with it, you will receive your user ID and password as well as user IDs and passwords for the alternate e-mail addresses.
Yes, unless access to remote networks is denied by your campus network administrator.
